Account or privacy
Include your work email and company. Never send an API key, provider secret, password, or magic-link token.
MODEL PILOT SUPPORT
Get help with one specific workflow.
For account access, privacy requests, billing questions, provider connection failures, or a production incident, send a focused support request through the contact form.
Execution incident
Include the ModelPilot task ID, approximate time, provider name, and safe error code. Do not paste confidential task content.
Billing
Include the tenant name, payment provider, date, and external invoice or transaction ID.
Contact ModelPilot Support Service health
Free Sandbox response policy: best effort, no SLA. Paid production response and escalation targets are defined only in the applicable commercial agreement.